Handling Difficult Situations & Conversations with Patients - D. Zolnoun - 20160113

Properly communicating with patients regarding their care and needs plays a vital role in their recovery. Become familiar with different type of difficult situations when dealing with patients including social, personal, and medical and how to develop your own successful style. Learning Outcomes: • Become familiar with the types of difficult situations: social vs. personal vs. medical • Gain insight into your own perceptions/comfort, and how it affects your ability to meet your objective of addressing patients' needs • Gain confidence in developing your individual style This lecture was presented as a part of the RN and Allied Health Lectures

Denniz Zolnoun MD, MPH

1/13/2016 4:30:00 PM